How We Collect Personal Information

We typically collect personal information directly from you through forms, documents, correspondence, phone calls, or meetings. We may also collect data you upload or submit through your use of Modia Health services. For patients, this can include health information submitted by you or your healthcare providers. We only collect patient information from healthcare providers for patients who have not opted out through their healthcare provider.

How We Use Personal Information

We will only use your personal information for the following purposes unless otherwise required or permitted by law:

• To provide you with access to Modia Health services
• To respond to your inquiries
• To facilitate communication between you and your healthcare providers
• To provide marketing materials regarding offers, specials, products, and services that may interest you
• For internal management purposes, including managing our relationship with you and handling payments
• For other purposes reasonably necessary for our operations

If we are unable to collect the necessary personal information, we may be unable to provide you with access to Modia Health services.

Disclosure of Your Personal Information

We may disclose your personal information to the following entities for the relevant purposes mentioned above:

• If you are a patient, to your healthcare providers
• Any industry body, tribunal, court, or authority in connection with a complaint made by you
• Any industry body, tribunal, court, or authority in connection with a complaint made by you
• Other entities with your consent or as permitted or required by law

How We Hold Personal Information

We store personal information electronically, with security measures in place to protect against misuse, interference, loss, unauthorized access, modification, or disclosure. Data is stored on secure servers located within Australia.

Direct Marketing Communications

We may use your personal information to send you marketing materials about our services. If you prefer not to receive these materials, you can opt out by contacting us using the details provided below.

Cookies

Modia Health uses cookies to enhance your experience on our website. Cookies are data files transferred to your computer to track your visit. They can only contain information you provide. You can set your browser to refuse cookies, but this may limit your access to some features of our website.

Access to Your Personal Information

You can request access to the personal information we hold about you by contacting us. We will respond as soon as reasonably practicable, and may ask you to verify your identity and specify the information you require. In some cases, access may be denied, such as when it would impact the privacy of others.

Accuracy and Completeness of Personal Information

We strive to ensure that the personal information we collect is accurate, complete, and up-to-date. You can request updates or corrections to your personal information by contacting us.

Complaints About Privacy Breaches

If you believe we have breached the APPs, the Privacy Act, or any related privacy code, you can make a complaint by contacting us. We will respond as soon as possible with details of how we propose to address the issue. If you are not satisfied with our response, you can escalate the complaint to the Office of the Australian Information Commissioner (OAIC).

Anonymity and Pseudonyms

You may choose to remain anonymous or use a pseudonym when dealing with us on privacy matters, unless it is impractical or we are required by law to identify you.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in laws, technology, or our practices.

Contact Us

For any questions or concerns regarding your privacy or this policy, please contact:

• Privacy Officer
  Modia Health Pty Ltd
  Email: [email protected].
• Phone: 1300 600 039